Important Information

Sales and advice

We have an extensive network of Authorised Dealers across the country, who are available to supply and install our full range of wood pellet stoves and boilers. As such, each Authorised Dealer and their staff have had specific training on the stoves and boilers that we supply.

PLEASE NOTE: We do not endorse or recommend any particular Authorised Dealer. All Dealers are independent of Wood Pellet Stoves.ie and we offer absolutely no recommendations or warranties on their work or service.

The choice of the service provider is the sole responsibility of the homeowner who should do their own research with regard to choosing a reputable supplier to purchase their stove from and to provide advice. However, once you purchase and install your new stove or boiler, you should contact us to arrange commissioning. One of our technicians will then visit your home and commission your appliance. This ensures everything is safe and set up correctly and it validates your warranty. After that, we're happy to be your first point of contact for any query or issue that you might have.

Installation

Your Authorised Dealer should be able to either install your stove for you or provide you with a choice of indepentent installers in their area. We also can help you with installation nationwide, by providing you with some names and numbers of local installers. Because we commission every stove and boiler, installation can be by any reputable and suitably qualified stove fitter. In the case of a boiler model, you will require a reputable plumber to make the water connections. Again, any suitably qualified and experienced plumber can do this and we provide full support during the installation if required.

Aftersales

We provide Ireland's only, nationwide, dedicated technical support, warranty and servicing for all models of stove or boiler that we sell.

For commissioning, repairs, maintenance and spare parts, please contact our service department directly on 083 123 6445 or at [email protected].

PLEASE NOTE: It's very important that your stove or boiler is serviced by an Authorised Technician only. Ask for proof of same and make sure your stove is safe for you and your family. Call us on 083 123 6445 if you require any further information or advice.